Effective date: 16 November 2026
The short version
- We collect what we need to check reviews, publish them and pay rewards.
- Your proof of purchase, email, phone number and payout details are never published or sold.
- Your review, ratings, photos, videos and first name with last initial are public (or only “Verified buyer”, if you hide your name).
- We delete your proof of purchase 90 days after we decide on your review.
- Analytics and advertising cookies are only used if you allow them.
- You can ask for a copy of your data, or ask us to delete it, at any time.
1. Who we are
Theek Hai (theek-hai.com) is operated by Theek Hai, Commercial Plaza, Globe Chowk, Askari 11, Lahore, Pakistan (“we“, “us“). We decide how and why your personal information is used. For any privacy question, email hello@theek-hai.com.
This Policy covers the Theek Hai website (including when it is installed on a phone as an app), the review form, the reviewer dashboard, the emails we send and the messages you send us. Words defined in our Terms & Conditions have the same meaning here.
2. Information we collect
Information you give us
| What | Examples | When |
|---|---|---|
| Contact details | Email address, first and last name, phone number | When you submit a review or contact us |
| Review content | Text, ratings, answers to form questions, photos, video, order date, product and Shop links | When you submit or fix a review |
| Proof of purchase | Order confirmations, invoices, payment records or chat screenshots. These may show your name, phone number, address, order number and payment method | When you submit or fix a review |
| Payout details | Payment method (bank, Easypaisa or JazzCash), account holder’s name, IBAN and bank name, or wallet number | When you add them on your dashboard to receive rewards |
| Choices | Whether you hide your name | When you submit a review |
| Messages | Name, email, phone number and message content | When you use the contact form, email us or report a review |
| Report evidence | Order records or other documents | When a Shop or another person reports a review |
Information collected automatically
When you use Theek Hai, our hosting provider’s servers record technical information such as your IP address, device and browser type, the pages you visit and the date and time. We also use your IP address for a short time to limit how many reviews, sign-in requests and sign-in attempts can be sent from one connection, to stop abuse. If you allow analytics and advertising cookies, Google and Meta also collect information about your visit (see section 9).
3. How we use your information
We use your information to:
- check purchases: confirm that proofs of purchase are genuine and match the review;
- publish reviews and calculate product and Shop scores;
- run reward campaigns: count qualifying reviews, track rewards and send payments;
- prevent fraud: for example, detect the same proof of purchase sent twice, the same phone number or payout account used by different reviewers, unusually many reviews in a short time, copied media and coordinated fake reviews;
- communicate with you: send sign-in emails, review decisions, fix reminders, payout updates, safety alerts when your payout details change, and important changes to our terms;
- tell you when a new reward campaign starts. Every such email has a link to stop them, and stopping them does not affect emails about your own reviews and payouts;
- promote Theek Hai using your published reviews, photos and videos, as allowed by clause 7 of our Terms;
- handle reports and disputes about reviews;
- improve and secure Theek Hai, including measuring how the website is used and how our adverts perform, if you allow it; and
- comply with the law and respond to lawful requests from authorities.
4. What is public and what is private
Public: your review text, ratings, answers to the experience questions, photos, video, your first name and the first letter of your last name (or only “Verified buyer” if you chose to hide your name), the review date, the month of your order, the product and Shop reviewed, and the “Verified buyer” label.
Never public: your email address, phone number, proof of purchase, payout details, IP address and messages to us.
Photos and videos can contain hidden data, such as the location where they were taken. Photos are re-saved on your phone before uploading, which removes this hidden data. Videos are uploaded as they are, so please check your phone’s settings if you do not want a video to carry location data. Please also check that your photos and videos do not show anything personal, such as your address on a parcel label.
5. Who we share information with
We do not sell your personal information. We share it only with:
- Service providers who help us run Theek Hai and act on our instructions: Hostinger (website hosting and email sending); Cloudflare (storage of photos, videos and proofs of purchase, through its R2 service); Google (Google Analytics, only if you allow analytics cookies); and Meta (Meta Pixel, to measure our adverts on Facebook and Instagram, only if you allow advertising cookies).
- Your bank, Easypaisa or JazzCash, to send you rewards. We give our bank the details it needs for each payment.
- Shops, only with your permission. If a Shop reports your review, we may ask whether we can share your order number and order date with the Shop so it can check its records. We will never share your phone number, address or payout details with a Shop.
- Professional advisers, such as lawyers and accountants.
- Authorities, when the law requires it, for example under a court order or a lawful request under the Prevention of Electronic Crimes Act, 2016.
- A buyer or successor, if Theek Hai is sold, merged or reorganised. This Policy would continue to apply to your information.
6. Storage outside Pakistan
Some of our service providers, including Cloudflare, Hostinger, Google and Meta, may store or process your information outside Pakistan. We choose providers that use recognised security measures.
7. How long we keep information
| Information | How long we keep it |
|---|---|
| Proof of purchase | Deleted automatically 90 days after we approve or reject your review. If you fix a review on hold and send it again, the 90 days count from the new decision |
| Files you started uploading but never sent | Deleted automatically after 3 days |
| Reviews, ratings, photos and videos (published or rejected) | As long as Theek Hai operates, unless removed under our Terms. Rejected reviews are kept privately so the same review cannot be sent again |
| Email address, name and phone number | While you have a reviewer profile with us, or until you ask us to delete them (see section 8) |
| Payout details | While you have a reviewer profile with us, or until you ask us to delete them once all rewards owed to you are paid |
| Reward records (amounts, dates, payment references) | At least 6 years, for accounting and tax purposes |
| Answers you typed on the review form, saved on your phone | 2 days, on your phone only (your email, name, phone number and files are never saved this way) |
| Contact form messages and reports | Up to 24 months |
| Server and security logs | For the period set by our hosting provider, normally a few weeks |
8. Your choices and requests
You can ask us to:
- give you a copy of the personal information we hold about you (we send it as a spreadsheet);
- correct information that is wrong;
- delete your personal information. Once all rewards owed to you are paid, we delete your email address, name, phone number and payout details. Your published reviews stay on Theek Hai showing “Verified buyer” with no name (see clause 8 of our Terms). We keep reward records for as long as the law requires; and
- stop sending you campaign announcements (you can also use the link in any such email).
You can change your payout details yourself on your dashboard; we email you every time they change. To make any other request, email hello@theek-hai.com from the email address linked to your reviewer profile. We will respond within 30 days.
9. Cookies and similar technology
Cookies are small files stored by your browser. Your browser can also keep small notes for a website (“local storage”). We use:
- Essential cookies: one cookie that keeps you signed in to your dashboard on that device for up to 30 days, and the cookies needed for security and for sending forms. The website does not work properly without them.
- Preferences, kept on your device: your choice of light or dark mode, list or grid view, whether you closed the “install the app” box (remembered for 30 days), the answers you typed on the review form (2 days, see section 7), and your cookie choice.
- Analytics cookies (only if you allow them): Google Analytics, to understand how the website is used, for example which pages are visited.
- Advertising cookies (only if you allow them): Meta Pixel, to measure how our adverts on Facebook and Instagram perform.
The first time you visit, we ask whether you allow analytics and advertising cookies. You can change your choice at any time with the “Cookie settings” link at the bottom of every page. You can also block or delete cookies in your browser settings. Blocking essential cookies may stop parts of Theek Hai from working.
10. Security
We protect your information by:
- using HTTPS on all pages;
- storing proofs of purchase in a private storage area, separate from public content. Our team can only open a proof through a link that stops working after 5 minutes;
- limiting access to reviewer and payout information to authorised team members;
- using sign-in links and codes that can only be used once and stop working after 30 minutes; and
- emailing you whenever your payout details change.
No system is completely secure. If a security breach affects your personal information, we will tell you without undue delay.
11. Children
Theek Hai is not for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, email hello@theek-hai.com and we will delete it. We ask reviewers not to show children’s faces in photos or videos, and we may blur or reject such content.
12. Changes to this Policy
We may update this Policy. We will post the new version on this page with a new effective date. If a change is significant, we will also tell reviewers by email or with a notice on the website.
13. Contact us
Privacy questions and requests: hello@theek-hai.com, or by post to Theek Hai, Commercial Plaza, Globe Chowk, Askari 11, Lahore, Pakistan.